Green Pal Store Singapore Green Pal Store Singapore Help Desk
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Who should I contact if I have questions relating to my order after I have made a purchase?

Category: Ordering

Please contact us at Help Desk Form we will gladly assist you with any questions relating to your order.

What is Paypal Payment?

Category: Payment

PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals, such as our customer to make the payment electronically to our online sto...

How do I use a coupon or discount code?

Category: Ordering

Step- 1 Browse through the listed categories. Step- 2 Select the product you want to buy and click on 'Buy now' or ’Add to cart’ button. Step- 3 Go to Shopping cart summary by clicking the "View cart"...

What if my item arrived defective, damaged or I received the wrong item?

Category: Return & Replace

If your order is damaged due to manufacturer defect, or if an incorrect item is shipped to you, please contact us at Help Desk Form with the subject "Item defected" or "Item incorrect" for replacement...

Who will pay the item return shipping charge?

Category: Return & Replace

If the purchase is being returned to us, the buyer will be responsible for the shipping charges to return the item(s) to us.

Do you ship to P.O.Boxes?

Category: Shipping

No. Item or package can not be delivered to PO Boxes, so it's in your best interest to provide a physical street address to avoid having your package rejected.

Will Green Pal store my credit card details?

Category: Security & Privacy

No. We use a third-party payment gateway such as Paypal. All payment process is done through Paypal. We do not store customer's payment details. Except, customer's name, shipping address and purchase ...

How we protect your information?

Category: Security & Privacy

We use above industry-standard 256-bit SSL (Secure Socket Layer) software that encrypts all of your data sent to us so that only your web browser and the server of our web site can decipher it. This p...

Is it safe to shop on Green Pal Store?

Category: Security & Privacy

Green Pal Store respects your privacy. Our Privacy Policy covers, in detail, the manner in which your data is collated and used by Green Pal Store. We want you to feel comfortable using our website an...

How long does it take to get a refund?

Category: Return & Replace

If GreenPal Store is required to make a refund to you, we will credit the original purchase price (minus shipping cost and Paypal refund charge where appropriate) to your Paypal or bank account. Green...

How long does it take to get an item replace?

Category: Return & Replace

Please allow at least 48 hours for us to process your request and reply to you. Please remember that any enquiries sent during the holiday season, non-business, weekend hours will be responded to on t...

How do I return a product or get a replacement for a defective or incorrect item?

Category: Return & Replace

Please send us a notice at Help Desk Form with the following information, and a customer service representative will get back to you within one business day with a solution: Your full name and order n...