Green Pal Store Singapore Green Pal Store Singapore Help Desk Knowledgebase
Shipping
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How can I track my domestic package?

If your order is domestic, you will receive an email update when your order is shipped. or, you can log into your account at any time and go to "Order history" to check on the status of your order.
When can I expect my domestic order to arrive?

We strive to get your order to you as quickly and cost-effectively as possible. Orders are typically processed and shipped within 1 to 3 business day. Orders placed over the weekend typically ship the...
When will I get my international order package?

Shipments to destinations outside of Singapore take approximately 7-20 business days depending on where you live. Orders can sometimes take 30 or more business days. Also due to extra paperwork involv...
Some of your other required fields don't apply to my address.

Please leave those fields blank, or put a note in the order comments at checkout with exactly how your address should appear.
What are your international shipping rates?

Our international shipping rates* depend on the weight of your order and the destination country. To find the rate for your order, place items in your cart, enter your shipping information and proceed...
Will I pay customs fees?

For all international orders, customers are responsible for paying any customs, import duties and/or any other charges or fees that may be incurred by importing products into your country. We cannot d...
Do you ship to P.O.Boxes?

No. Item or package can not be delivered to PO Boxes, so it's in your best interest to provide a physical street address to avoid having your package rejected.
What's the address or location can domestic package ship to?

For domestic package. In most case, we can ship the package to anywhere in Singapore. However, sometimes we may reject an order for No Go Zone location, which is specified by the mailing/courier compa...
What's the address or location can international package ship to?

For international package. We will only ship to the countries can accept Paypal payment. And, to the user who had registered their address in Paypal and same with the shipping address. We may also req...
What do you mean FREE shipping? *

The free domestic shipping is based on the following TWO options: Based on the product - from time to time, we may provide FREE standard shipping to all domestic order for the specified item only. Bas...